Hamilton will hire 58 more HSR drivers in the coming months to prevent the hundreds of bus no-shows every month, and current drivers from working 68-hour work weeks.
City council voted to hire the full-time equivalent of 58 HSR drivers, increasing the number of drivers on the road by 12 per cent. That will increase the complement to as much as 542.3 drivers, up from the current 484.3.
“Let’s not allow any regression in customer service,” said Coun. Tom Jackson of Ward 6. “Let’s try to do what we can collectively to move this department forward and provide the regular consistent running times that our riders expect.”
The move comes after news HSR’s absentee rate in October was about 19 per cent. That means existing drivers are working long hours of overtime to make up for it. In October, HSR cancelled 589 buses on 28 routes because of driver absences.